Privacy Policy

Privacy Policy for Chargers R Us

At Chargers R Us, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, make a purchase, or engage with our services. We comply with all relevant UK data protection laws, including the General Data Protection Regulation (GDPR), to ensure your data is handled responsibly and securely.

1. Information We Collect

We collect and process the following types of personal information:

  • Personal Information: Your name, email address, and other relevant contact information when you place an order or create an account.
  • Transaction Data: Information related to your purchases, including payment method and delivery details.
  • Website Usage Data: Information such as IP address, browser type, and browsing behaviour to enhance your website experience.
  • Correspondence Information: Any details from customer service interactions or email enquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfilment: To process and deliver your orders, manage payments, and handle returns or warranties.
  • Customer Support: To respond to your enquiries and provide customer service.
  • Marketing: With your consent, we may send you promotional offers and product updates. You can opt out of receiving marketing communications at any time.
  • Website Optimisation: To analyse website usage and improve functionality.
  • Legal Compliance: To meet our legal obligations, such as tax records or fraud prevention.

3. Use of PayPal for Financial Transactions

We use PayPal to securely process all payments on our website, whether you choose to pay through your PayPal account or with a debit/credit card. We do not store your payment details, and PayPal is fully responsible for handling and securing all financial transactions. For any payment-related issues, you should refer directly to PayPal, as they manage the financial transaction process.

For more information on how PayPal handles your personal data, please review PayPal’s privacy policy on their website.

4. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data with trusted third-party providers to assist with:

  • Payment Processing: Through PayPal to securely handle payments.
  • Delivery Services: To fulfil orders and deliver products to you.
  • Analytics Services: To help us monitor and improve the website’s performance.
  • Legal Obligations: If required by law, we may disclose your data to legal authorities or comply with court orders.

These third parties are contractually obliged to handle your information securely and use it only for the purposes we specify.

5. Data Security

We take security seriously and implement various measures to protect your personal information:

  • SSL Encryption: We use Secure Socket Layer (SSL) encryption for secure data transmission during online transactions.
  • Access Controls: Only authorised personnel can access your personal data, ensuring it is treated with confidentiality.
  • Data Retention: We only retain your personal data for as long as necessary to fulfil its purposes or to comply with legal obligations.

While we make every effort to protect your data, please note that no system can be guaranteed 100% secure. We cannot fully guarantee the security of data transmitted online.

6. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request deletion of your personal data in certain circumstances.
  • Restriction: Ask us to limit the processing of your data.
  • Portability: Receive your personal data in a commonly used format, or request its transfer to another organisation.
  • Objection: Object to the processing of your data for specific purposes, such as marketing.
  • Withdraw Consent: Withdraw consent to data processing at any time where consent is the basis for processing.

To exercise your rights, please contact us via the email provided below.

7. Cookies and Tracking

We use cookies to improve your experience on our website. Cookies help us track your preferences, analyse website traffic, and offer personalised content. You can control cookie settings through your browser, though disabling cookies may affect site functionality.

8. Third-Party Links

Our website may contain links to third-party sites. Chargers R Us is not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies before sharing personal information.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and significant changes will be communicated where appropriate. We recommend reviewing this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]

We are committed to ensuring that your privacy is protected and your personal data is handled with care.

By using our website and services, you agree to the terms of this Privacy Policy. Chargers R Us is dedicated to protecting your privacy and ensuring your personal data is secure.