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At CHARGERS R US, we are committed to providing excellent customer service and high-quality products. However, we understand that there may be occasions when our customers are not fully satisfied with their purchase or experience. If you have a complaint, we want to resolve it as quickly and efficiently as possible. Please review our complaint policy below:

  1. How to File a Complaint
    If you are dissatisfied with a product or service, please contact us via email at [email protected] or use our contact form on the website. Provide details of your complaint, including the order number, a description of the issue, and any supporting documentation or images, if applicable.

  2. Acknowledgment of Complaints
    Upon receiving your complaint, we will acknowledge receipt within 48 hours. We will review the details of your issue and keep you informed of the progress.

  3. Resolution Process
    We aim to resolve complaints as swiftly as possible. Once we have reviewed your complaint, we will propose a solution, which may involve:

    • A replacement of the product (if applicable)
    • A refund (if applicable)
    • Assistance with an exchange or return process

  4. Third-Party Sellers and Fulfillment
    Please be aware that as a reseller, certain complaints may relate to third-party manufacturers or sellers. If this is the case, we will work with the relevant third party to resolve the issue and keep you updated.

  5. Escalation
    If you are not satisfied with the resolution or response, you may request to escalate the issue to a senior member of our team. We will review the complaint at a higher level and provide you with our final decision.

  6. Complaint Resolution Timeline
    We aim to resolve all complaints within 14 days of receipt. In cases where further investigation is required, we will keep you informed and provide updates on the status of your complaint.

  7. Customer Satisfaction
    Your feedback is important to us. We strive to learn from every complaint to improve our services and products. We will always do our best to ensure that your experience with CHARGERS R US is a positive one.

Thank you for bringing your concerns to our attention. We are here to help and will do everything we can to resolve any issues in a fair and timely manner.